Question 1

Which tours do you offer?

Accepted Answer

Discover the variety of tours we offer, including Silver (30 mins), Gold (45 mins), and Platinum (60 mins) options. Explore Vienna's historic center with our guided tours.

Question 2

How many people can fit in a E-Car?

Accepted Answer

Our tours are designed to accommodate up to 7 participants (6 in the back and 1 next to the Chauffeur, ensuring an intimate and personalized experience.

Question 3

Where can we start the tour?

Accepted Answer

You can start the tour at three convenient locations in Vienna's historic center. Choose from Hofburg Palace, Albertinaplatz, or Rotenturmstraße as your preferred starting point. Our meeting spots are strategically located near major attractions, making it easy for you to embark on an unforgettable journey through the city's rich history. Check our website for exact addresses and directions.

Question 4

Can we start the tour at our apartment/hotel?

Accepted Answer

Absolutely! For an enhanced and personalized experience, we offer complimentary pick-up services for our Platinum Tours. If your hotel or apartment is located within Vienna's city center, specifically in the first district, you can enjoy the convenience of starting the tour right from your doorstep. Simply let us know your accommodation details during the booking process, and we'll arrange a seamless pick-up for you. Discover Vienna's historic center in style and comfort with our door-to-door service for Platinum Tours.

Question 5

Is there a cancellation policy for booked tours?

Accepted Answer

Yes, we have a cancellation policy to ensure a smooth experience for all our customers. If you wish to cancel your booked tour, here are the guidelines:
 • Cancellation up to 48 hours before the scheduled tour: Full refund of the tour cost.
 • Cancellation within 24 hours of the scheduled tour: 50% refund of the tour cost.
 • Cancellation less than 24 hours before the scheduled tour: Unfortunately, no refund can be provided.
We understand that plans may change, and we strive to be as accommodating as possible. Please refer to our website or contact our customer support for any further clarification or assistance regarding cancellations.

Question 6

What happens in case of bad weather during the tour?

Accepted Answer

At  Royal E-Car Tours, we believe there's no such thing as bad weather – only different experiences to enjoy! Rest assured, our tours are designed to be enjoyable and comfortable in various weather conditions. In case of rain, we provide rain covers to keep you dry throughout the journey. For colder days, we have cozy blankets in our E-Cars to keep you warm and snug. Your comfort and safety are our top priorities, and our experienced guides will ensure you have a delightful experience regardless of the weather. So, come prepared to embrace the charm of Vienna's historic center in any season!

Question 7

Are there any photo opportunities during the tours?

Accepted Answer

Absolutely! Our tours offer fantastic photo opportunities at iconic landmarks and picturesque spots. Capture your memories and share your experiences!

Question 8

What languages do the live guides speak?

Accepted Answer

Our knowledgeable live guides speak German, English, Italian, Spanish, Arabic, Persian, Hungarian and many more languages, ensuring you understand and appreciate the rich history and stories behind Vienna's attractions.