top of page
Frequently Asked Questions
Tours and Booking:
Special Requests and Customization:
- 01We offer a wide range of private sightseeing tours in Vienna to suit every schedule and interest. Choose from our classic Silver (30 mins), Gold (45 mins), and Platinum (60 mins) tours, or enjoy a more in-depth experience with our Platinum 'Plus' (90 mins), Platinum 'Complete' (120 mins), or Grand Royal Tour (180 mins).In addition to our vintage-style electric Oldtimer tours, you can also explore Vienna aboard our electric Fiaker-style Carriages or electric Rickshaws.All tours are fully customisable, allowing you to choose your preferred route, duration, and highlights. Contact us to create your perfect guided tour and discover Vienna at your own pace.
- 02Our electric Oldtimer Cars can accommodate up to 7 guests: 6 passengers in the rear seating area and 1 passenger beside the chauffeur. This comfortable layout is ideal for couples, families, and small groups, ensuring a private and personalised sightseeing experience through Vienna.
- 03Yes, all Royal E-Cars Tours are private experiences, reserved exclusively for you and your group. Unlike shared sightseeing tours, you can enjoy Vienna at your own pace with your personal chauffeur/guide.Private tours allow for a more flexible and personalised experience, including photo stops, questions along the way, and adjustments to suit your interests. Whether you are travelling as a couple, family, or small group, we create a memorable Vienna experience tailored just for you.
- 04You can start your Royal E-Car Tour from one of our three convenient departure points in Vienna's historic centre: Albertinaplatz 2, Universitätsring 4, or Stephansplatz 7. Our Electric Carriage Tours depart from Albertinaplatz 2 or Universitätsring 4. All departure points are within easy walking distance of Vienna's major attractions.For added convenience, we also offer a complimentary custom pick-up service within Vienna's 1st District for Platinum Tours and all longer tour options.Simply select your preferred departure point during checkout, or contact us after booking to arrange a custom pick-up.For exact locations and directions, please visit our Tour Routes page.
- 05Absolutely! For an enhanced and personalized experience, we offer complimentary pick-up services for our Platinum Tours and longer Tours. If your hotel or apartment is located within Vienna's city center, specifically in the First District, you can enjoy the convenience of starting the tour right from your doorstep. Simply let us know your accommodation details during the booking process, and we'll arrange a seamless pick-up for you. Discover Vienna's historic center in style and comfort with our door-to-door service for Platinum Tours and longer Tours.
- 06Yes, we offer a cancellation policy to provide a smooth and reliable experience for all guests.Cancellations made more than 48 hours before the tour: 40% of the tour price will be refunded.Cancellations made less than 48 hours before the tour: No refund can be provided.No-shows: Our driver will wait at the agreed pick-up location for up to 15 minutes. After this time, the tour will be considered cancelled and treated as a no-show.We understand that plans can change and always recommend contacting us as early as possible if you need to modify or cancel your booking. Our team will be happy to assist you with any questions regarding your reservation.
- 07At Royal E-Cars Tours, we believe there is no such thing as bad weather—only different ways to experience Vienna! Our tours operate in various weather conditions and are designed to keep you comfortable throughout the journey.In case of rain, we provide protective rain covers to help keep you dry. On colder days, cosy blankets are available in our E-Cars to keep you warm and comfortable.Your safety and enjoyment are our top priorities, and our experienced guides will make sure you can discover Vienna’s historic centre in every season.
- 08Absolutely! Our tours are designed with plenty of photo opportunities in mind. Capture unforgettable moments at Vienna’s most iconic landmarks, including the Ringstraße, Hofburg Palace, Stephansdom, and other beautiful historic locations along the route.Our guides are happy to help you find the best viewpoints and allow time for photos during your private tour, so you can take home lasting memories of your Vienna experience.
- 09Our knowledgeable local guides speak a variety of languages, including German, English, Italian, Spanish, Arabic, Persian, and Hungarian. Additional languages may be available upon request.We aim to make every guest feel comfortable and connected with Vienna’s fascinating history, architecture, and stories, no matter where they come from.
- 10Our electric Oldtimer vehicles are designed to provide a very comfortable sightseeing experience for most guests. If you are particularly tall or have specific comfort requirements, please let us know when booking. Our team will be happy to recommend the most suitable vehicle option for your experience.
bottom of page

